zet baji Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all services provided through the zet baji platform. By using this platform, you are considered to have voluntarily accepted the terms of this Policy.

zet baji treats the security of users' personal information as its highest priority. We do not sell or unauthorisedly share user information with any third party. The matters described in this Policy are connected to our Terms and Conditions, and both should be read together.

This Policy applies to:

• Users of the zet baji website and mobile application
• Both registered and unregistered visitors
• Anyone who accesses the platform through any device or browser
• Anyone who contacts us via live chat, email, or any other channel

2 What Information Is Collected

From the time you open an account on zet baji and through any subsequent activity, various types of information may be collected. This information can be divided into two main categories.

2.1 Information You Provide Directly

The information you provide yourself includes:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Password and security question answers
• Financial transaction details — deposit or withdrawal information made via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages you send via live chat or email

2.2 Automatically Collected Information

While you use the platform, some information is collected automatically:

• Device type, operating system, and browser information
• IP address and general geographic location
• Cookie and session data
• Time spent on the site, pages visited, and click patterns
• Transaction history and betting activity

3 Purpose of Using Information

zet baji uses collected information only for specific and legitimate purposes. Details are described below:

3.1 Account Management and Identity Verification

Your identity is confirmed based on the information provided at registration. This protects account security and prevents unauthorised access. Only those aged 21 or above may participate on the platform — the information provided is essential for age verification.

3.2 Processing Financial Transactions

Financial information is used to receive deposits, process withdrawals, and distribute bonuses. This information is required to verify and record details related to a minimum ৳300 deposit or ৳800 withdrawal.

3.3 Providing Customer Support

When providing assistance via 24/7 live chat or email, your account information needs to be verified. This ensures that the right support is given to the right person.

3.4 Platform Improvement and Security

User behaviour is analysed to improve platform performance. Information is also used to detect and prevent fraud, money laundering, and other irregular activity.

3.5 Ensuring Responsible Gaming

We follow responsible gaming guidelines. If a concerning change is noticed in a user's gaming behaviour, information may be analysed to provide necessary support or impose limits.

4 Data Security Measures

zet baji has adopted industry-standard technical and organisational measures to protect user information.

4.1 Encryption and SSL Protection

The platform uses SSL (Secure Sockets Layer) encryption, which keeps all data transfers between your browser and our servers secure. Transaction-related information is stored with an additional layer of encryption.

4.2 Access Control

Only authorised staff can access user information, and only when required for a specific task. All access is logged and reviewed regularly.

4.3 Secure Password Storage

User passwords are never stored in plain readable form. Passwords are protected using advanced hashing algorithms, so our staff cannot see your original password either.

4.4 Regular Security Audits

The platform's security measures are regularly verified and updated. Security tests are conducted to identify potential risks, and any vulnerabilities found are resolved immediately.

5 Cookie Policy

Cookies and similar technologies are used on the zet baji platform. Cookies are small data files stored on your device that help improve your experience using the site.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, verify security, and save user preferences. Disabling these cookies may affect the site's ability to function properly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. This information is used to improve service quality through statistical analysis. Data collected by these cookies is generally kept anonymous.

5.3 Managing Cookies

Cookies can be blocked or deleted from your browser settings. However, disabling some essential cookies may mean that certain platform features are no longer available.

6 Sharing Information with Third Parties

zet baji never sells users' personal information to third parties for commercial purposes. However, information may be shared in a limited way under specific circumstances.

6.1 Service Provider Partners

Trusted third-party service providers are worked with for payment processing, identity verification, and technical support. These organisations receive only the information needed to carry out a specific task and are held to strict confidentiality obligations.

6.2 Legal Obligations

Information may be disclosed when required to comply with a court order, a regulatory authority's directive, or applicable law. In such cases, only the minimum necessary information is provided.

6.3 Fraud and Crime Prevention

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other criminal activity.

7 User Rights and Controls

Every user registered on zet baji has certain basic rights over their own information, which are described in detail below.

7.1 Right to Access Information

You may request to view the information stored in your account at any time. Contact our support team for assistance with this.

7.2 Right to Correct Information

If any information in your account is incorrect, you can request a correction. Some information can be changed directly in the account profile, while others require contacting support.

7.3 Account Closure Request

You may request to close your account if you wish. However, some information may need to be retained for a specified period due to financial and legal obligations. More details on this can be found in our FAQ section.

7.4 Opting Out of Marketing Communications

You can opt out of receiving promotional emails or notifications. This preference can be changed through account settings or via support.

8 Data Retention Period

zet baji does not retain user information beyond what is necessary. The following factors are considered when determining the retention period:

• All information is retained while the account is active
• Financial transaction records are kept for a defined legal period even after the account is closed
• Information relevant to investigating security incidents is retained for a specified period
• Once legal obligations end, information is securely deleted or anonymised

9 Protection of Minors' Information

zet baji strictly prohibits anyone under the age of 21 from using the platform. An age verification process is followed at registration, and if a user is found to be a minor, their account is closed immediately.

If it ever becomes known that information of a minor has been collected, that information is deleted as soon as possible and the associated account is closed.

10 Policy Changes and Updates

zet baji reserves the right to change or update this Privacy Policy when necessary. Users will be appropriately notified of any significant changes.

Continued use of the platform after a policy change will be considered acceptance of the updated policy. It is therefore recommended that you review this page regularly.

If you have any questions or comments about this Policy, please contact us using the details listed on our About Us page.

11 Contact and Complaint Resolution

Our support team is available 24 hours a day, seven days a week for any privacy-related questions, concerns, or complaints.